Privacy Policy
Website Disclaimer:
As updated on 03rd January 2024
We, ESQRO VENTURES PRIVATE LIMITED (“Company”, “we”, “our”, “us, “Esqro”) do hereby provide the following information on the Website.
This Indenture of Website Disclaimer along with the terms of use, Privacy Policy, and altogether constitutes a contract between you and the Company. The information contained in this Platform is in good faith and for general information purpose only. The information is provided by this Platform and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Platform or the information, products, services, or related graphics contained in this Platform.
We are engaged, in the business of design, development, sale and installation services of various lights automation and electrical goods through physical stores in Mumbai and additional stores to be rolled out in other cities and through an online platform. Entire business activity of the Company is referred to in its Memorandum of Association.
Any action you take upon the information you find on this Platform, shall be strictly your own risk. We shall not be liable for any loss/ damage in connection with our Platform. Changes / improvements are periodically made to the Platform/services and to the information therein.
We have made every effort to keep the Platform up and running smoothly. However, we take no responsibility for, and will not liable for, the Platform being temporarily unavailable due to technical issues beyond our control.
We affirm reasonable duty of care with respect to the contents of “the Platform”, data security, data policy, support services, software support, technological support provided or to be provided by us. However, under no circumstances shall we have any liability for any loss or damage caused to user or visitor subsequent to use of the Platform in any manner.
We do not endorse, warrant, guarantee or assume responsibility for any accuracy or reliability of information offered by linked sites or any website or information linked in any banner or other advertising.
By using our Platform, you hereby consent to our disclaimer and agree to its terms and conditions.
Terms of Use:
As updated on [Date]
Please read these Terms of Use carefully before using Website.
These Terms of Use (“Terms”) govern your use of our website and its versions, collectively referred to as the “Platform” made available by ESQRO VENTURES PRIVATE LIMITED (“Company”, “we”, “us” and “our”), a private company incorporated under Companies Act,2013 having its registered address at B-108, 1st Floor, Anand Nagar Forjett Street Mumbai City MH 400036 IN. The terms “you” and ““your” refer to the user of the Platform.
This electronic record is prepared in Terms of Information Technology Act, 2000, new Digital Personal Data Protection Bill, 2022 and allied rules, regulations there under as applicable and amended provisions pertaining to electronic records in various statues as amended by the Information Technology Act, 2000 & Digital Personal Data Protection Bill, 2022. This electronic record is generated by a computer system and does not require any physical and digital signatures.
By clicking on the “I ACCEPT” notification we assume that you have been acquainted with the terms and conditions and are in agreement with such terms. The Company provides the platform and access to the Platform solely on the terms and conditions set forth in this agreement including our privacy policy, website disclaimer found on the Platform and on the condition that you accept and comply with them. By clicking on the “I ACCEPT” Button, and conducting transactions with the company in connection with the website and platform you are hereby:
(1) accept this agreement and agree that you are legally bound by its terms.
(2) agree that you will only access the website and platform if you are 18 years old,
(3) agree that you will comply with and be bound by this agreement as it appears on the website and platform each time you access and use the website or platform,
(4) represent, warrant and covenant that:
(a) you are of legal age to enter into a binding agreement; and
(b) if you are a corporation, governmental organization or other legal entity, that you have the right, power, and authorization to enter into this agreement on behalf of your corporation, governmental organization or other legal entity. If you do not agree to the terms of this agreement, the company does not and will not license the platform to you or provide you with access to the Platform and you must not use the platform or website.
(5) Here are some examples of sources of personal information we might collect from users from the information shared/accessed while using this website:
o Personal data: Names, addresses, email addresses
o Derivative data: IP addresses, browser types, geolocation
o Cookie usage: What kinds and who else has access to them
o Social network data: Login information for social media accounts
o Mobile data: Mobile device IDs, mobile device manufacturers
o Third-party data: Any data you might share with or sell to a third-party
Eligibility
The services of the Platform are available only to persons who are competent to enter into a legally binding contract under the Indian Contract Act,1872. Persons who are incompetent to enter into a contract under the Indian Contract Act, 1872 are not eligible for the services provided by this Platform and hence shall not register as a user on this Platform. If you are below the age of 18, we are assuming that, your guardian has given you permission to access the Platform.
Our Services:
We agree to provide you with our Services in India. The Services includes all of the Platform’s products, features, applications, services, technologies, and software that we provide to you.
Intellectual Property Rights:
All material on this website including images, logos, any information regarding our Projects, blogs, designs, illustrations, reviews, audio clips, and video clips, Content are protected by copyrights, trademarks, and other intellectual property rights. You will not either directly or indirectly, or through the use of any device, software, internet site, web-based service or other means remove, alter, bypass, avoid, interfere with or circumvent any copyright, trademark and other proprietary notices marked on the content. You will not either directly or indirectly through the use of any device, software, internet site, web-based service or other means copy, record, download, stream capture, reproduce, duplicate, archive, distribute, upload, publish, modify, translate, broadcast, perform, display, sell or transmit or retransmit the Intellectual property and content on this website unless expressly permitted by the us in writing. You will not incorporate the intellectual property and content on this website into or stream or re-transmit the same via hardware or software application or make it available via frames or in-line links unless expressly permitted by us in writing. Furthermore, you may not create, recreate, distribute or advertise any significant portion of the intellectual property and content on this website unless authorized by us. You may not have built a business utilizing the intellectual property and content on this website whether for profit or not. The content covered by these restrictions includes without limitations any text, graphics, layouts, design, interface, blogs. It is expressly clarified that we will retain ownership and shall solely be responsible for any content that we provide or upload on this website.
Limited warranty
We do not guarantee that the Website’s features, functions, or content are secure, accurate, free of errors, or free of defects. We will not be responsible for functional failures of the Website, errors, malfunctions, site crashes, loss of data, or other events that occur after your use of our website. We disclaim all responsibility for the risk, damage to your computer system inaccuracy of content, or other events associated with the use of our website. You agree to use this Website at your sole risk and discretion, and you assume all responsibility for your use. If you are uncertain about the risks associated with using this Website, we encourage you to stop using this Website. We do not warrant or make any representations regarding the use or the results of the use of the services or materials on this site, app, or on third-party websites in terms of their correctness, accuracy, timeliness, reliability or otherwise.
Indemnification
You agree to indemnify, defend and hold harmless Esqro, its affiliates, partners, successors, transferees, assignees and licensees and their respective parent and subsidiary companies, agents, associates, officers, directors, shareholders and employees from and against all the claims, clauses of action, damages, liabilities, cost and expenses arising out of or related to your use of the Services, your violation of these Terms of Use, or your conduct in connection with the Services.
Termination
We may suspend your user account or temporary disable access to whole or part of use of the website in the event of any breach of any Terms mentioned in this website or any suspected illegal activity or request by government authorities. In addition, we reserve the right to terminate your user account and deny the services upon reasonable belief that the user has violated the Terms or in case of unexpected technical issue. User have the right to terminate user account, if we breach any of our obligation/s mentioned in this ‘Terms’.
Accuracy of Information
The information provided on this website is for general informational purposes only. While we strive to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is strictly at your own risk.
Professional Advice
The information contained on this website is not intended as professional advice. You should not rely on the information on this website as an alternative to professional advice. Before making any decisions based on the information on this website, we recommend consulting with a qualified professional.
External Links
This website may contain links to external websites that are not provided or maintained by us. We do not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Availability of Products and Services
The products and services described on this website are subject to availability. We reserve the right to discontinue any product or service at any time.
Limitation of Liability
In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Changes to the Disclaimer
We reserve the right to modify, amend, or update this disclaimer at any time without notice. Any changes will be effective immediately upon posting on the website. Your continued use of the website following the posting of changes constitutes acceptance of those changes.
Governing Law and Dispute Resolution:
The term of this Agreement shall be governed, and constructed in accordance with the laws of India. All disputes, differences, claims and demands arising under this Agreement shall be referred to arbitration in accordance with the laws of India. Each party shall its own cost of arbitration and it will be binding on both the parties.
Severability
If any clause within these Terms of Use is found to be illegal or unenforceable, that clause will be severed from these Terms of Use, and the remainder of the Terms of Use will be given full force and effect.
Force Majeure
If at any time, during the term of the service, the performance in whole or a part of any obligation under it shall be prevented or delayed because of war, civil commotion, sabotage, fire, flood, epidemic, strikes etc., then the visitors shall not have any claim for damages against us.
Privacy Policy
As updated 16th October 2023
We at, ESQRO VENTURES PRIVATE LIMITED, we take your privacy seriously and are committed to protecting your personal information. We comply with the General Data Protection Regulation (GDPR) framework to ensure that your personal data is processed securely and in accordance with the highest standards of data protection.
This privacy policy outlines following information:
1. What data do we collect?
2. How do we collect your data?
3. How will we use your data?
4. How to manage your cookies
5. Privacy policies of other websites
6. Changes to our Privacy policy
7. How to contact us
If you do not agree with the terms and conditions of this Privacy Policy, please do not use this
Platform.
Data Protection Declaration
This Privacy Policy clarifies the nature, scope and purpose of the processing of personal information (hereafter referred to as “data”) with reference to our services and the related websites, features and content associated with it, as well as external online sites, e.g., our tailored made developed software for you, and such other software development, maintenance related services and our prototypes, designs of various machinery items etc. With regard to the meanings used, such as “personal data” or “processing” we refer to the definitions used in Article 4 of the General Data Protection Regulation (GDPR).
All such collection, retention and appropriation of all data provided by you to us shall be governed and regulated in coherence and adherence to the new Digital Personal Data Protection Bill, 2022 and allied rules, regulations as specified from time to time. The Bill applies to digital personal data, whether collected in digital form or digitized from non-digital data. It applies to digital personal data processed outside India if related to offering goods or services to data subjects in India. Exclusions: It doesn’t apply to personal data processed for personal or domestic purposes or data made publicly available under legal obligation or legitimate use. Legitimate Uses (for processing without consent): ‘Legitimate uses’ allow data processing without consent for specified purposes, including employment, medical emergencies, legal compliance, and more.
And, it is expressly set out here that the users engaged in availing services provided by us shall be expected to adhere and align towards such policies and legal obligations as set out here. Any breach, misinformation and invasion of privacy attempts in the use of the data and information shall be reported to data regulatory authorities and be penalized and governed accordingly.
This policy describes the types of personal information we collect, how we may use that information and with whom we may share it when you visit our site or use our services (collectively the “Services”). Our Privacy Policy also describes the measures we take to protect the security of the information. In addition, we describe the choices you can make about how we use the information you provide to us. We also tell you how you can reach us to update your contact information, remove your name from our mailing lists, or answer any questions you may have about our privacy practices
Relevant legal base:
In accordance with Article 13 of the GDPR, we inform you about the legal basis of our data processing. Unless the legal basis in the data protection declaration is mentioned, the following applies:
The legal basis for obtaining consent is Article 6 (1) (a) and Article 7 of the GDPR, the legal basis for the processing for the performance of our services and the execution of contractual measures as well as the response to inquiries is Article 6 (1) (b) GDPR, the legal basis for processing in order to fulfil our legal obligations is Article 6 (1) (c) GDPR, and the legal basis for processing in order to safeguard our legitimate interests is Article 6 (1) (f) GDPR. In the event that vital interests of the data subject or another natural person require the processing of personal data, Article 6 (1) (d) GDPR serves as legal basis.
1. What data do we collect?
We may collect the following personal information from you:
Inventory data (e.g., Names, addresses)
Contact information (e.g., e-mail, phone numbers)
Contract data (e.g., subject matter, duration, and customer category, details of designs, prototypes of various machineries and softwares)
Payment data (e.g., bank details, payment history)
Usage data (e.g., accessed websites, interest in content, access times)
Meta and communication data (e.g., device information, IP addresses)
We collect data in the following mentioned ways:
Directly from clients during the onboarding process or subsequent communications
2. Purpose of Processing:
– Provision of rendering services on time.
– Providing users marketing, promotional information
– Providing services and communicating the same with clients
– Improving and enhancing our services
– Analysing behaviour data for research and development purposes
– To verify your identity and prevent fraud
– To comply with legal and regulatory requirements
– Security measures
3. Security measures
We take appropriate technical and organization measures in accordance with Article 32 GDPR, taking into account the cost of implementation and the nature, scope, context and purposes of the processing data as well as the risk of varying likelihood and severity of the risk for the rights and freedoms of natural persons to ensure a level of protection appropriate to the risk. Measures include, in particular, ensuring the confidentiality, integrity and availability of data by controlling physical access to the data, as well as access, input, disclosure, security, assurance of availability and separation. In addition, we have established procedures that ensure exercising the rights of the data subjects, data erasure, and data vulnerability. Furthermore, we consider the protection of personal data already in the development, for example through the selection of hardware, software and procedures, according to the principles of data protection by technology design and by privacy-friendly default settings as per Article 25 of the GDPR.
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of your personal user data and other information transmitted to us. For example, we encrypt your personally identifiable information, regular data audit, strong information processing and storage mechanisms and most, if not all requests from you to the server are created over a secure connection (HTTPS).
However, no data transmission over the Internet or other network can be guaranteed to be 100% secure.
4. Cooperation with external contract processors and third parties
4.1. We will never do anything that compromises your privacy on this website. If, in the context of our processing, we disclose data to other persons and companies (contract processors or third parties), transmit data to them or otherwise grant them access to the data, this will only be done on the basis of legal permission (e.g. if a transmission of the data to third parties is required by payment service providers, pursuant to Article 6 (1) (b) GDPR for the performance of a contract), or if you have consented to a legal obligation, or based on our legitimate interests (e.g. the use of agents, web hosts / web hosting providers, etc.).
4.2. If we commission third parties to process data on the basis of “data processing agreement,” this will be done on the basis of Article 28 GDPR.
5. Right of withdrawal:
You have the right to revoke granted consent in accordance with Article 7 (3) GDPR with immediate future effect.
6. Rights of the persons concerned / data subjects
6.1. You have the right, upon request, to obtain confirmation as to whether or not the data in question is being processed and for information about this data as well as for further information and a copy of the data in accordance with Article 15 GDPR.
6.2. In accordance with Article 16 GDPR, you have the right to obtain the rectification of the data concerning you and you have the right to have incomplete personal data completed.
6.3. In accordance with Article 17 GDPR, you have the right to request that the data in question be erased without undue delay, or alternatively, in accordance with Article 18 GDPR, to demand a restriction of the processing of data.
6.4. You have the right to demand that the data relating to you, which you have provided to us, be obtained in accordance with Article 20 GDPR and to request its transmission to another controller or persons responsible.
6.5. According to Article 77 GDPR, you also have the right to lodge a complaint with the relevant supervisory authority.
7. Right of objection
You may object to the future processing of your data in accordance with Article 21 GDPR at any time. In particular, the objection may be made against processing for direct marketing purposes.
8. Cookie Policy
Please note that a “cookie” is a small piece of information stored by a web server on a web browser
so, it can be later read back from that browser. We may use cookie and tracking technology depending on the features offered. No Personal Data will be collected via cookies and other tracking technology; however, if you previously provided Personal Data, cookies may be tied to such information.
9. Erasure of data
The data processed by us will be erased or limited in their processing in accordance with Articles 17 and 18 GDPR. Unless otherwise explicitly stated in this privacy policy, the data stored by us is erased as soon as they are no longer necessary in relation to the purposes for which they are collected and the erasure does not conflict with any legal retention periods or requirements. Unless the data is deleted because it is required for other and legitimate purposes, its processing will be restricted, that is, the data will be locked and not processed for other purposes.
10. Provision of contractual services
We process inventory data (e.g., names and addresses as well as contact information of users), contract data (e.g., services used, names of contacts, payment information) for the purpose of fulfilling our contractual obligations and services in accordance with Article 6 (1) (b) GDPR.
We process user data (e.g., the visited web pages of our online services, interest in our products) and content data (e.g., entries typed into contact forms or user profiles) for advertising purposes in a user profile to inform the user e.g., to display product instructions based on the user’s previous activities.
We retain inventory and process data for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We will securely delete or anonymize the data when it is no longer needed.
11. Data Breach Notification
Upon the discovery of a breach of security that results in the unauthorized release, disclosure, or acquisition of data (“Data Breach”), the Data Protection Officer or person so authorised shall provide initial notice to the Board and affected individuals/parties as soon as possible, but not more than forty-eight (48) hours after such discovery (“Initial Notice”). The Initial Notice shall be delivered to the Board and affected Individuals by electronic mail, followed by necessary steps of action taken to curb further elevation of unauthorised access and processing of such data by registering a complaint to relevant authorities and by taking appropriate legal action against the same.
11. Contacting us:
When you contact us, the information provided by the user is processed in order to process the contact request and its resolution in accordance with Article 6 (1) (b) GDPR.
We erase contact requests, if and when they are no longer required. We check the necessity every 2 years; requests from users who have an account with us, we store permanently and refer to the erasure on the details of the user account.
Contact No: +91 9699115335
Email Address: pmjain.92@gmail.com
12. Change in Privacy Policy:
From time to time, we may need to update our Privacy Policy in order to comply with relevant legislation. The latest version of the Privacy Policy is always available on our website. User is subjected to time and again check such privacy policy on our website to keep them up to date regarding the same. This privacy policy is subject to change based on business, legal and regulatory requirements. You are kindly advised to review the policy periodically to keep yourself abreast of any changes to the policy.
Refunds and Cancellation Policy
1. Refund Policy:
1.1 Returns and Refunds:
We at Esqro Ventures Private Limited want you to be completely satisfied with your purchase of lighting products and services. If for any reason you are not satisfied with your purchase, you may request a refund within 7 days from the date of purchase. To be eligible for a refund, your item must be unused, in the same condition that you received it, and in the original packaging.
1.2 Refund Process:
To request a refund, please contact our customer support team at esqroventures@gmail.com. You will be required to provide your order number and a detailed explanation of the reason for the refund request. Once your request is received and approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
1.3 Non-Refundable Items:
Certain items are non-refundable, including but not limited to customized or personalized products. Please note that installation and service charges are also non-refundable once the service has been provided.
2. Cancellation Policy:
2.1 Order Cancellation:
You may cancel your order within 24 hours of placing it, provided the order has not been shipped or the services have not been initiated. To cancel your order, please contact our customer support team at esqroventures@gmail.com with your order number. If the cancellation request is received within the stipulated time frame, a full refund will be issued to your original method of payment.
2.2 Service Cancellation:
If you wish to cancel a service appointment, please notify us at least 6 hours prior to the scheduled appointment time. Cancellations made within this time frame will not incur any charges. Cancellations made after this period may be subject to a cancellation fee.
3. Warranty and Damaged Products:
3.1 Warranty Information:
Our products come with a standard manufacturer’s warranty. Warranty details for specific products are provided along with the product documentation. If you encounter any issues covered by the warranty, please contact us for assistance.
3.2 Damaged Products:
If you receive a damaged product, please notify us immediately. We may require photographic evidence of the damage to process a refund or replacement. Damaged products will be replaced or refunded as per your preference.
4. Contact Information:
If you have any questions about our Refunds and Cancellation Policy, please contact us at:
ESQRO VENTURES PRIVATE LIMITED
B-108, 1st Floor, Anand Nagar Forjett Street Mumbai City MH 400036 IN
Email- esqroventures@gmail.com
Contact- +91 8591945045
This document was last updated on 03rd January 2024